Article

What's your company's voice IQ?

Take our quiz today to see where you stand and what you can do now to advance your position in voice and conversational AI.

Eric Turkington

VP of Strategic Partnerships

Introducing RAIN’s Conversational Maturity Model

Voice and conversational AI are transforming how we live and do business, but many organizations today are unsure how best to capture value from it. That’s why RAIN is working with companies as a strategic partner to help them harness the potential of conversational AI today while planning for future disruption. To aid in these efforts, we have developed a model to help companies understand where they stand with regard to these revolutionary technologies.

We call it the Conversational Maturity Model.

It’s a way for companies to orient themselves around two key dimensions:

Externally: What is the caliber and reach of your market-facing conversational presence?
Internally: How prepared is the organization to conceive, implement, manage and learn from conversational AI initiatives?

Whether your business has already entered the voice space or you’re determining where to begin, our conversational AI maturity model can provide insight on where you stand and help direct you toward immediate opportunities to leapfrog the competition.

We’ve defined four levels of maturity in this model, based on our experience with dozens of leading companies in voice:

Are you a Watcher, Planner or Experimenter? Perhaps even a Leader?

Take our quiz today to see where you stand and what you can do now to advance your position.

Once you’re done, we’d love to chat about your results. You can reach us anytime at [email protected].

‍

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of"